FREQUENTLY ASKED QUESTIONS (FAQ)

Here you will find answers to the most common questions regarding orders, delivery, and refunds.

Delivery and Orders Delivery in general:

1. The product is digital. You will receive it in your email no later than 24 hours after your order is confirmed.

1.1 I didn’t receive an order confirmation – what should I do? Please check your email’s spam/junk folder first. Confirmation messages sometimes end up there. If you still can’t find the email, contact us at tkrstore.info and we will check your situation for you.

Payment

1. What payment methods can I use? You can safely pay for your purchase using several different methods:

• Online banking: All the most common banks (via Paytrail)
• Card payments: Visa, Mastercard, American Express
• Mobile payments: Apple Pay, Google Pay
• Other: PayPal

1.1 Is payment secure? Yes. We use a secure connection (SSL) and trusted payment providers (such as Paytrail Oyj and PayPal) that guarantee the security of the payment transaction. We never store your credit card details in our own systems.

Refunds and Problem Situations

1. The product is digital and therefore has no right of return. However, if you still want to contact us regarding this, we can look at your individual situation and see what arrangements (if any) we can make.

Customer Service

1. How do I get in touch with you? The best way to reach us is to send an email to tkrstore.info. We reply to messages as quickly as possible.