Policy

This section contains statutory and commercial terms

Delivery Terms

Delivery Time and Processing The product is digital.

You will receive it in your email as soon as your order is processed. This will happen no later than within 24 hours.

Delivery Costs Free delivery (no shipping fees), as the product is digital.

Payment Methods Secure Payment Methods

TKR Store uses secure and reliable payment processors. You can pay for your order using several different methods:

Finnish Payment Service: We use Paytrail Oyj as our payment processor, which enables payments with all the most common Finnish banks (e.g., Osuuspankki, Nordea, S-Pankki) as well as credit and debit cards.

International and Digital Payments: Card payments: Visa, Mastercard. Mobile payments: Apple Pay, Google Pay. Other services: PayPal.

All payment transactions are protected with an encrypted connection.

Privacy Policy

We process personal data on the following legal bases and for the following purposes:

Legal Bases:

Contract: Managing the customer relationship, processing orders, and delivery.
Legal obligation: Matters related to accounting and obligations under consumer protection law.
Legitimate interest: Customer communication, marketing, developing the customer relationship, and ensuring the functionality of the online store.
Consent: Subscribing to the newsletter and the use of cookies (to the extent consent is required).

Purposes of Processing:

Processing customer orders, delivery, and invoicing.
Maintaining and managing the customer relationship.
Providing customer service (e.g., refunds and complaints).
Developing the online store and improving the user experience.
Direct marketing (only if the customer has given permission).

4. Categories of Personal Data Processed We typically collect and process the following information:

Basic information: Name, address, phone number, email address.
Order information: Ordered products, order history, payment method, delivery method.
Customer service information: Contacts, returns, and complaints.
Technical information: User's IP address, browser type, cookie data, and analytics related to the use of the online store.

5. Sources of Data We primarily collect information directly from the customer:

Information provided by the customer when placing an order, registering as a user, or subscribing to the newsletter.
Information received through customer service (email, chat).

6. Disclosures and Transfers of Data We disclose your data only to necessary third parties to enable order processing:

Transport services: Delivery address and contact details are transferred to the selected transport company (e.g., Posti, Matkahuolto).
Payment processors: Information required for payment processing (e.g., Paytrail Oyj, PayPal).
Accounting services: To fulfill statutory obligations.
Technical service providers: For maintaining the online store platform and email communication (data is processed on our behalf).

We transfer data outside the EU/EEA only if the service provider ensures an adequate level of data protection (e.g., the EU–US Data Privacy Framework or equivalent safeguards).

7. Data Retention Period We retain personal data only for as long as necessary to fulfill the purposes specified in this statement or as required by law (e.g., the Accounting Act).

Order information: Often retained for 6–10 years for accounting purposes.
Marketing register: Retained until the customer withdraws consent (e.g., unsubscribes from the newsletter).

8. Rights of the Data Subject You have the right to:

Access your personal data.
Request rectification of inaccurate data or erasure of outdated data.
Request restriction of processing of your data.
Object to the use of your data for direct marketing.
Request data portability to another service provider.
Withdraw consent (e.g., for the newsletter) at any time.
Lodge a complaint with the supervisory authority (Data Protection Ombudsman's Office).

9. Changes to the Privacy Statement We reserve the right to amend this statement. We recommend checking the content of the statement regularly.

General Terms and Conditions GENERAL TERMS AND CONDITIONS (TKR Store)

These terms apply to the contractual relationship between TKR Store (hereinafter the “Seller”) and the customer ordering from the Seller's online store (hereinafter the “Customer”). By placing an order, the Customer accepts these terms.

1. Formation of the Contract and Scope 1.1. Contract: These terms enter into force when the Customer places an order through the online store and pays for it. The Seller reserves the right not to accept an order. 1.2. Customer: The Customer must be at least 18 years old or have the consent of a guardian.

2. Prices and Payment 2.1. Prices: Product prices are in euros (€) and include the applicable value-added tax (VAT) at the time. 2.2. Payment Methods: The available payment methods are those specified on the Payment Methods page of the online store. Payment processing is handled by third parties, such as Paytrail Oyj. 2.3. Payment Failure: The Seller is not obligated to deliver products until payment has been fully received.

3. Delivery 3.1. The product is digital, so delivery is free of charge and occurs no later than within 24 hours after order processing.

4. Right of Withdrawal and Returns 4.1. Right of Withdrawal: The product is digital, so we do not process withdrawals, except on a case-by-case basis. 4.2. Refund: If we decide to approve a withdrawal/return in a specific case, we will refund the paid amount to the Customer using the original payment method from the order.

5. Liability for Defects and Complaints 5.1. Defect: A product is considered defective if it does not conform to the agreement or is faulty. 5.2. Complaint: The Customer must notify the Seller of any detected defect in the product without delay, and always before a return, by email to tkrstore.info. 5.3. Remedial Measures: The Seller will primarily attempt to repair the defect, deliver a replacement defect-free product, or provide a price reduction.

6. Intellectual Property Rights All content on the online store, such as texts, images, and logos, is the property of the Seller or its licensors and is protected by copyright laws.

7. Applicable Law and Dispute Resolution 7.1. Applicable Law: This agreement is governed by Finnish law. 7.2. Dispute Resolution: Consumer disputes are primarily resolved through negotiation between the Seller and the Customer. If the dispute cannot be resolved, the Customer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). The Customer may also bring an action in the district court of the Seller's domicile.

Cookie Policy COOKIE POLICY (TKR Store)

This policy describes how TKR Store uses cookies and similar technologies on its online store.

1. What Are Cookies? Cookies are small text files stored on your device (computer, phone, or tablet) when you visit our online store. They help us improve your user experience and analyze site usage.

2. Types of Cookies and Purposes We use different types of cookies on our site:

Essential Cookies: These are necessary for the basic functioning of the online store, enabling features such as shopping cart management, login, and payment transactions. These cannot be turned off.
Analytical Cookies: We use these (e.g., Google Analytics) to collect information on how customers use our online store. This helps us improve the site's structure, content, and functionality. Their use requires your consent.
Marketing Cookies: These are used to track users across sites for marketing purposes, enabling targeted ads on other websites. Their use requires your consent.

3. Accepting and Managing Cookies Consent: Analytical and marketing cookies are placed on your device only after you give consent via the cookie banner on the store's initial view.

Management: You can manage cookie settings through the online store's cookie settings [Link to Cookie Settings Management] or by adjusting your browser settings. Note that blocking cookies may affect the functionality of the online store.

4. Disclosure of Data to Third Parties Cookie data is shared with third parties only to the extent necessary for providing services (e.g., Google Analytics or Facebook/Meta advertising). These service providers are subject to their own privacy policies.